Frequently Asked Questions
Quick, honest answers about orders, shipping, returns, sizing, care, payments, and custom work - the same answers our team gives by email.
Orders & Shipping
How long does processing take?
In-stock items at our local warehouse are carefully inspected and hand-wrapped within 2–3 business days before shipping. On-demand made-to-order pieces require additional time—2-3 weeks—and we’ll confirm the estimated timeline with you directly.
Do you ship internationally?
Yes - we ship across the United States and to most countries with tracking. See our shipping policy for rates and delivery estimates.
Is shipping free?
Enjoy **free standard U.S. shipping on orders over $100** for a limited time! After the promotion ends, standard shipping rates will start at $9.99. International shipping rates are calculated at checkout.
How do I track my order?
We email a tracking number as soon as your parcel leaves our warehouse or workshop. You can also follow it on our order tracking page.
Can I change my shipping address after ordering?
If the order hasn't shipped, yes - open a support ticket with your order number and the new address, and we'll update it same day. Once a parcel is with the courier we can no longer redirect it.
Will I pay customs duties?
U.S. Orders: No additional duties are charged upon delivery. All applicable duties are handled before your package reaches you.
International Orders: Import duties and taxes may apply depending on your country’s regulations. These charges are not included at checkout and are the recipient’s responsibility.
Returns & Exchanges
What is your return window?
We accept returns within 30 days of delivery for unworn, unused items in their original condition, provided they are stocked at our local warehouse. Made-to-order items are non-refundable and cannot be returned. For full eligibility details and step-by-step instructions, please visit our Returns Page.
Are custom items returnable?
Personalized and made-to-order pieces are crafted just for you and generally cannot be returned—but you approve swatches and photos before production, and if a custom piece arrives damaged or wrong, we remake or refund it in full.
My item arrived damaged - what now?
We're sorry! Open a ticket within 7 days with a photo and we'll arrange a replacement or refund, shipping included, both ways on us.
How long do refunds take?
We issue the refund the same day your return passes inspection (2–3 business days after it arrives). Banks then take 5–10 business days to post the funds.
Do returns go back to Nepal?
No—U.S. returns travel only to our partner warehouse in Texas, which keeps postage reasonable and inspection quick. International customers receive their nearest regional address.
Products & Sizing
Are slight variations normal?
Yes. Our pieces are hand-stitched and custom-made with care. Since each item is crafted individually, slight variations in color, stitching, texture, and finish may occur depending on the fabric and design. These unique details are a natural part of handmade craftsmanship, making every piece one of a kind.
How do I choose the right size?
Each item, from daura suruwal and topi to footwear, includes a size chart with step-by-step measuring instructions on our Size Guide. We recommend sizing up for traditional wear or providing right measurements in each product tab for a more personalized fit.
What is dhaka fabric, exactly?
Dhaka is Nepal's iconic geometric hand-weave, built up line by line on a loom with no printed pattern to follow - every weaver carries the design in memory. It's the cloth of the national topi and of festival shawls.
Can I order a piece made to my measurements?
Yes! Made-to-measure is our favorite kind of order. Start on our Custom Orders Page by sharing your measurements and preferred fit. We offer a wide range of customization options to help you express your style and get exactly what you envision. Fit adjustments are free, so your piece feels truly made for you.
Care & Materials
How do I wash dhaka and handloom cotton?
Gently, by hand, in cool water with a mild detergent—never a machine's spin cycle. Press out water without wringing, and dry flat in shade; direct sun fades plant-based dyes over time. All items come with wash and care instructions.
How should I care for pashmina?
Dry-clean or hand-wash cold with a drop of gentle shampoo, then dry flat. Store folded with a cedar block over summer - moths love pashmina as much as people do.
Will natural dyes bleed?
The first one or two washes may release a little excess dye - wash separately in cool water until the water runs clear. After that, plant-based colors are stable and age into a beautiful softness.
How do I store a dhaka topi so it keeps its shape?
Stuff it lightly with tissue and keep it upright on a shelf, out of direct sun. Never fold a topi flat - the crown crease is very hard to press back out.
What materials do you use?
Handloom cotton, raw silk, pashmina, vegetable-tanned leather, glass pote beads, and lokta paper for packaging - sourced from the communities that have worked them for generations.
Payments & Gifting
What payment methods do you accept?
All major credit and debit cards. Every price on the site is in U.S. dollars, and your card is only charged when the order is confirmed.
Can you ship directly to a gift recipient?
Gladly - enter their address at checkout and add a gift note. We never include prices in the parcel, and gift orders get our lokta-paper wrap as standard.
Do you offer gift wrapping?
Every order arrives in protective heritage-inspired packaging. Want to make it extra special? Choose our customized gift-wrapping options and add a personalized postcard message at checkout. Simply follow the prompts during checkout to create a thoughtful, personalized experience.
Can I include a handwritten note in Nepali?
Yes - write your message in Nepali or English in the order notes and we'll pen it onto the card exactly as written, Devanagari and all.
Custom Orders
Can you make a custom piece?
Absolutely - from personalized gifts to wedding and bulk orders. Start on our custom orders page.
How long do custom orders take?
Production timelines typically range from 2–4 weeks depending on the design and order quantity. We’ll confirm the estimated timeline with you before production begins so you know exactly what to expect.
Do you offer bulk pricing?
Absolutely! We believe great craftsmanship should come with great value. For bulk orders, we work with you to find cost-effective solutions that respect your budget while maintaining the quality and care each piece deserves. Our goal is to build a mutually beneficial partnership where both your business and ours thrive.
Can I see a sample before committing to a big order?
Yes! We share design previews with you via email for your review and approval. Once you’re fully satisfied with the design and details, we’ll proceed with manufacturing or tailoring your order. Your satisfaction and confidence come first, ensuring the final product aligns with your vision before production begins.
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Our team is happy to help with anything we haven't covered here.
